If you are experiencing issues locating the course inside the zip file, we recommend reopening the zip file and checking the folder again. This has consistently resolved the issue, as we have ensured that all necessary files are included in the zip package.

Your confirmation and download emails will be sent from no-reply@squarespace.info. Please check your spam folder and the promotions tab in your inbox. If you are unable to find the email, contact us with your order number or the name and date of purchase, and we will resend the product.

If you locate the email but missed the 24-hour download window, follow the video above for instructions on refreshing your download.

Thank you for reaching out! The issue with your email may be due to incorrect entry or, if you purchased with an iPhone, it could be related to iCloud using a different email. Additionally, Apple’s "Hide My Email" feature can generate anonymous addresses that may cause forwarding issues.

Please reach out to us HERE with your name and the date you purchased your product, and we’ll ensure you receive it directly!

If you haven’t already, please reach out to our team through the contact form, and we’ll assist you with any further questions or concerns.